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Support Packs Reports

Title

Tracking of the Service Team support packs

Description

Project managers and leads need to have all the information regarding the Support Packs the service team has a contract with. The hours they have the contract for, how many hours they have spent, if the support pack has expired, the cost of everything, etc. This use case will give you the power of tracking all your projects and being able to create a complete report of your support packs. 
ObjectiveTracking support packs
Audience
  • Project managers
  • Project leads
  • Finance roles
What is a Jira Project?Every company with which we have a support pack contracted
Key DataTime tracking and Status 
Focus

Tracking and reporting